These Terms and Conditions ("Terms") govern your access to and use of leadfennec.com (the "Site") and any services provided by LeadFennec ("LeadFennec," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to these Terms. If you do not agree, do not use the Site.

1. Who We Are

LeadFennec is a marketing-automation agency providing services including, but not limited to, GoHighLevel (HighLevel) setup and management, n8n and workflow automation, AI voice agents and chatbots, sales funnel and website development, CRM and pipeline configuration, paid advertising management, and content creation.

2. Use of the Site

You may use the Site only for lawful purposes. You agree not to:

Use the Site in any way that violates applicable law or regulation;

Attempt to gain unauthorized access to the Site, its servers, or connected systems;

Interfere with or disrupt the Site or introduce malicious code; or

Copy, reproduce, or resell any part of the Site without our written permission.

3. Free Audits and Consultations

Any free audit, consultation, or strategy call we offer is provided for informational purposes and creates no obligation on either party to enter into a paid engagement. Findings and recommendations are estimates based on the information available at the time and are not guarantees of results.

4. Services and Engagements

Paid services are governed by a separate written proposal, statement of work, or service agreement ("Service Agreement") between you and LeadFennec. Where a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement. Scope, fees, timelines, and deliverables are defined in the applicable Service Agreement.

5. Payment

Fees, billing cycles, and payment terms are set out in your Service Agreement or invoice. Setup fees are due before work begins unless otherwise agreed. Recurring retainers are billed in advance for each period. Late or failed payments may result in suspension of services. Except where required by law or expressly stated in writing, fees are non-refundable once work has commenced.

6. Client Responsibilities

You agree to provide accurate information and timely access to the accounts, platforms, assets, and approvals we need to perform the services. You are responsible for the legality of the content, offers, and contact lists you provide, and for holding any necessary rights and consents (including consent to contact your leads and customers by phone, SMS, and email). Delays caused by missing information or approvals may affect timelines and are not our responsibility.

7. Third-Party Platforms

Our services rely on third-party platforms including HighLevel, n8n, Meta, Google, Twilio, Stripe, and others. We are not responsible for the availability, performance, pricing, policy changes, or actions of these platforms. You are responsible for maintaining your own accounts and subscriptions with them and for complying with their terms, including messaging-compliance requirements such as A2P/10DLC registration.

8. No Guarantee of Results

We apply professional skill and industry best practices, but we do not guarantee specific outcomes such as lead volume, conversion rates, revenue, rankings, or ad performance. Results depend on many factors outside our control, including your market, offer, budget, and follow-up. Any figures, statistics, or examples on the Site are illustrative and not promises of your results.

9. Intellectual Property

The Site and its content — including text, graphics, logos, the LeadFennec name and marks, and design — are owned by LeadFennec and protected by law. On full payment, ownership of final custom deliverables produced specifically for you transfers to you as set out in your Service Agreement, except for our pre-existing tools, templates, snapshots, and know-how, which remain our property and which we may reuse.

10. Confidentiality

Each party agrees to protect the other's non-public business information shared during an engagement and to use it only for the purpose of the engagement.

11. Limitation of Liability

To the maximum extent permitted by law, LeadFennec is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Site or our services. Our total liability for any claim relating to the services will not exceed the amount you paid us for the specific service giving rise to the claim in the three (3) months before the claim arose.

12. Indemnification

You agree to indemnify and hold harmless LeadFennec from any claims, damages, or expenses arising from your breach of these Terms, your content or offers, or your violation of any law or third-party rights, including messaging-consent and advertising laws.

13. Disclaimer

The Site and services are provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free.

14. Termination

Either party may terminate an engagement as set out in the applicable Service Agreement. We may suspend or terminate your access to the Site at any time for conduct that violates these Terms.

15. Governing Law

These Terms are governed by the laws of [JURISDICTION — e.g. Islamic Republic of Pakistan], without regard to conflict-of-law principles. Any dispute will be resolved in the courts of [LOCATION], unless your Service Agreement specifies otherwise.

16. Changes to These Terms

We may update these Terms at any time. The "Last updated" date reflects the latest revision. Continued use of the Site after changes constitutes acceptance of the updated Terms.

17. Contact Us

Questions about these Terms:

LeadFennec

Email: [email protected]

Website: https://leadfennec.com